Troubleshooting

Find fixes for common Keytos Partner Center issues, including sign-in errors, pending partner requests, deal save errors, and missing customer EZCA or EZRADIUS subscriptions.

Troubleshooting

Sign-In Error: AADSTS650052

If the login page shows an error that includes AADSTS650052, your tenant has not been enabled for the application yet.

Action:

Sign-In Error: AADSTS28000

If the login flow shows AADSTS28000, the portal indicates there was an error retrieving your information and provides a Go Home button.

Action:

  1. Select Go Home.
  2. Start the sign-in flow again.
  3. If the issue continues, contact support with the full error text.

You Cannot Manage The Partnership

If Manage Partnership says you do not have permission to manage the partnership, ask an existing partnership owner to add you as an owner.

Your Partner Request Is Still Pending

If the Home page says your partner request is being reviewed, you must wait for a Keytos administrator to approve the request before creating deals. Reach out to partner@keytos.io for assistance if you have not heard back after more than 2 business days.

Deal Save Fails

Check these common issues:

  • Customer tenant ID is missing or not a valid GUID
  • Customer name is empty
  • No deal manager has been added

Customer Subscription Is Not Listed Under Manage Customers

If a customer’s EZCA or EZRADIUS subscription doesn’t appear in the Subscription dropdown, check these common issues:

  • The subscription list is still loading. The page can show a No subscriptions message while it loads, so wait about a minute and refresh the page before you troubleshoot further.
  • The customer hasn’t checked MSP managed and saved your tenant ID as the MSP ID in their subscription settings.
  • The MSP ID isn’t your Microsoft Entra ID tenant ID.
  • The subscription was created in a different tenant than the tenant ID in your customer deal.

See how to manage your customers’ subscriptions for details.

Partnership Save Fails

Check these common issues:

  • Notification email is invalid
  • No owner has been added
  • No supported country has been added
  • Required banking fields are missing for direct-customer billing without charity donation